On-Demand Sessions

How to customize your work request portal

Recorded September 28, 2021 at Fiix Forward 2021: Maintenance drives performance, our annual user conference.

The Fiix work request portal allows for a great deal of flexibility in how you want to receive and process your work requests. This session will share best practices on how to configure your work request portal to easily capture the information you need to support your desired workflow.

In this session you'll learn from Senior Manager of Customer Experience, Brian Manthenga, and Senior Training and Education Manager, Gail Mowatt:
- How to configure the look of your work request form
- How to use custom fields to collect the data you need
- Tips and tricks for driving consistent usage
- Best practices for managing work requests